Bill Pay & Bill Review: telecom invoice audit and centralized payment
Outsourcing of telecom invoice audit, dispute tracking, and payment processing for a Fortune 500 wines and spirits player, reducing more than 100 monthly payments down to just 4 consolidated payments
A Fortune 500 player in the wines and spirits industry, headquartered in California and one of the largest international wine exporters in the United States, entrusted Saaswedo with the full audit and payment processing of its telecom invoices. The company was spending considerable daily and weekly time on manual verification of carrier invoices and paper check issuance — at the expense of higher-value priorities.
• Outsource the in-depth monthly audit of carrier telecom invoices
• Reduce the risk of errors linked to manual paper payment processing
• Eliminate missing or misapplied payments to wrong accounts
• Consolidate more than 100 monthly payments into a few unified payments
• Track disputes and anomalies: late fee contradictions, rate violations, late disconnects
• Negotiate monthly rates for local and long-distance services
• Free internal teams to refocus on their core business priorities
Saaswedo won a competitive bid to fully take over the Bill Pay & Bill Review service. The build phase structured the outsourcing around four pillars: setting up the in-depth monthly invoice audit process, organizing the tracking of disputes and anomalies (late fee contradictions, rate violations, late disconnects, misapplied payments), defining the contractual negotiation strategy with carriers, and implementing the consolidated payment approach in place of individual payments to 100+ recipients.
The run phase orchestrates a recurring five-step operational cycle: in-depth monthly audit line by line of all carrier invoices, consolidated payment processing (prepared checks and credit card payments handled on behalf of the client), dispute tracking with follow-ups and check number tracking in case of incidents, carrier rate negotiation management, then monthly reporting and governance committees with the client’s teams. The entire process is operated by Saaswedo’s billing experts in managed-service mode.
Monthly cost tracking is centralized on our mytem360 platform, which replaces manual spreadsheet entries and drastically reduces the risk of error. Our billing experts handle the entire cycle: receipt and audit of carrier invoices, identification of anomalies and disputes, negotiation and resolution with carriers, preparation and issuance of consolidated payments (checks and credit cards), detailed tracking of check numbers and amounts per account, and full traceability in a single database. This approach eliminates manual data entry and focuses expertise on proactive dispute resolution.
The client’s internal teams have saved considerable time and can now refocus on their strategic priorities. This time saving materialized through several drivers: drastic reduction in the number of payments to process (from 100+ down to 4 per month), no more searching for invoices not yet received, elimination of daily billing issues to handle internally, and centralization of data in a single repository instead of scattered spreadsheets. Our state-of-the-art tracking has significantly reduced missed or late-paid invoices, as well as the time required to resolve such incidents — which previously could take weeks.
The Bill Pay & Bill Review service operated by Saaswedo now allows this Fortune 500 client to manage its telecom perimeter through 4 consolidated payments per month instead of more than 100 individual payments, with real-time tracking and near-total elimination of data entry errors. As a client executive points out: “It is nice to be able to work with a vendor who is not only an expert in their field but is also responsive and provides great customer service. Saaswedo has taken great care to understand our account and provide cost-saving recommendations. We value their knowledge and input and consider them an extension of our team.”
TO GET STARTED
Discover how to outsource the audit and payment of your telecom invoices with Saaswedo. Our Bill Pay & Bill Review service frees you from repetitive verification and payment tasks, identifies billing anomalies, negotiates your carrier rates, and consolidates your payments so you can focus on what really matters.
Contact our experts today to explore potential savings on your telecom invoices and discover the benefits of our mytem360 platform.