The Managed Mobility Experience
Outsourcing the operational management of 700 mobile lines and devices across 12 entities.
Our client is a French real estate group organized into 12 entities, each with a degree of autonomy in managing its operations. Its mobile environment includes approximately 700 mobile lines and devices, including Apple and Android smartphones and tablets, as well as rugged devices. To simplify the day-to-day management of its mobile fleet, the group chose to outsource user, device, and mobile line operations to a specialized service provider.
The group wanted to centralize cost allocation across its different entities and transition from device ownership to a leasing model to support regular device refresh cycles. It also aimed to reduce the IT team’s operational workload by outsourcing the management of user requests, devices, and mobile lines. Saaswedo has been managing this scope on behalf of our client since March 2022.
The implementation began with a definition of the management rules specific to the group: the types of requests to be handled, authorized requestors, approval workflows, and the processes covering orders, mobile line changes, support, after-sales service, and device renewals. Saaswedo then structured the data required to operate the fleet — the organization of the 12 entities, sites, users, mobile lines, devices, and billing accounts — before configuring the management tools and workflows, including Zendesk for ticket management, and training the operational teams on our client’s specific rules.
During the RUN phase, each request is logged and tracked in Zendesk according to the approval rules defined with the group. For mobile lines, Saaswedo manages activations, plan and option changes, and reassignments. For devices, the team handles ordering, preparation, enrollment in Microsoft Intune, assignment, and shipping, updating the fleet inventory after every change. In the event of device failure, damage, loss, or theft, Saaswedo manages the incident, coordinates device replacement, and handles after-sales service.
End-user support is available five days a week, from 8:30 a.m. to 6:30 p.m., with escalation coordination when needed. Fleet and spend data is consolidated to support reporting and cost allocation across the 12 entities, with operational review meetings every two weeks and quarterly steering committee meetings.
By outsourcing mobile fleet management, our client’s IT department transferred a significant share of day-to-day user interactions and operational activities related to mobile lines, devices, support, and after-sales service to a specialized team. Centralization also provides a consistent management framework across all 12 entities: fleet data, requests, and costs are managed within the same operating model, making cost allocation easier and reducing the administrative exchanges required for internal chargeback. The leasing model provides greater flexibility for device renewals, allowing the group to shift toward recurring operating expenses rather than relying exclusively on upfront device purchases.
Since March 2022, Saaswedo has been managing approximately 700 mobile lines and devices across 12 entities. The service covers mobile line management, ordering, device preparation and logistics, Microsoft Intune enrollment, end-user support, after-sales service, ongoing device operations, reporting, and cost allocation. After more than four years of operations, the group now benefits from a centralized operating model for managing a multi-entity mobile fleet while retaining the flexibility to adapt processes to the requirements of each entity.
TO GET STARTED
Discover how you can outsource the operational management of your mobile fleet to a specialized team, from ordering and end-user support to ongoing device operations, UEM management, and financial oversight. Saaswedo helps multi-entity organizations implement managed mobility models aligned with their organizational structure, device policies, and internal processes.
Contact our experts today to define the right management scope for your mobile fleet, or Explore More about the extensive benefits experienced by our clientele through our innovative mytem360 platform.