Device Depot Services Optimize Mobile Device Expenses While Increasing Security
Implementing an automated mobile fleet management and recycling strategy for a client with over 40,000 mobile devices
American financial institution specializing in credit cards, auto loans, banking, and savings accounts. It is the 12th largest bank in the United States, the third largest issuer of Visa and Mastercard credit cards, and one of the largest car finance companies in the country. The bank is ranked 106th on the Fortune 500 and 15th on Fortune’s 100 Best Companies to Work For list, with operations across the United States, Canada, and the United Kingdom. The project covers a mobile fleet of 40,000+ devices managed across all three countries.
- Secure the end-of-life process for canceled or upgraded mobile devices
- Eliminate data breach risks linked to decommissioned IT assets
- Reduce annual new device procurement expenditure (above $6M per year)
- Recover residual financial value from unused mobile equipment
- Build a depot of ready-to-deploy replacement devices for emergency needs
- Ensure full compliance with data protection and security standards
- Support the company’s sustainability and CSR objectives
After deploying a new Mobile Device Management solution, we built an end-of-life strategy leveraging automation within the client’s existing ServiceNow platform. Our build phase covered three core areas: scoping and integration (ServiceNow platform audit, asset data collection, device lifecycle rules configuration), deployment (automated collection workflows, user notification and return packaging setup, certified data wiping protocols), and defining roles (RACI constitution, team training, full process documentation).
The run phase orchestrates a fully automated end-of-life workflow across six steps: device detection (ServiceNow triggers on cancellation or upgrade), return and collection (pre-paid packaging sent to users), certified data wipe and audit, routing and assessment, value recovery (depot or recycling), and continuous reporting and KPI tracking. The entire process requires zero manual input from IT teams, ensuring scalability across the 40,000+ device fleet.
Automated end-of-life detection through ServiceNow triggers a structured return workflow: the user receives pre-paid packaging, ships the device to Saaswedo, where we perform a certified data wipe and complete device audit. The asset is then routed either to the Device Depot for emergency replacements at no additional cost, or to certified recycling partners who generate cashflow returned to the client. This circular IT asset management approach combines security, cost optimization, and sustainability.
Our client seamlessly integrated the Mobile Device Depot Service into their existing ServiceNow platform. This provided a secure and efficient method for disposing of outdated devices, ensuring compliance with data protection standards and eliminating the risks associated with improper IT asset disposal. The solution enabled the company to access and redeploy current-model devices within their infrastructure, optimizing resource utilization and reducing the need for unnecessary new purchases. Most significantly, the program unlocked hidden value by allowing the client to recover millions of dollars from IT equipment they no longer needed, transforming what was once a financial drain into a source of savings and sustainability.
Over four years, our Mobile Device Depot Service enabled the secure disposal of more than 50,000 outdated and unused devices, ensuring compliance with data protection standards and eliminating risks of data breaches. The company recovered over $6 million in value from devices that were no longer in use, transforming an overlooked liability into a significant financial benefit. The solution also achieved an impressive collection rate of over 80%, reflecting its effectiveness in streamlining the device recovery process and ensuring high participation across the organization. Together, these outcomes showcase how a well-executed IT device depot strategy drives both financial returns and operational efficiency while supporting long-term corporate sustainability goals.
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