Operational performance
The Digital Workplace brings together different types of suppliers, such as operators, integrators, and distributors. Each of whom offers different order and management portals. While these solutions may satisfy small businesses with few employees, managing needs daily becomes overwhelming and complex for larger SMEs, mid-sized companies, or big enterprises with numerous staff and multiple suppliers. To improve its operational performance, the company must equip itself with effective tools.
Catalog management
Depending on user profiles, it is possible to set up a personalized catalog so that each employee can request equipment, licenses and services according to the policy defined by the company.
A single catalog groups together all the equipment, services and subscriptions that the company has negotiated with its suppliers. The management of the rights associated with the catalogs, allows to segment it and to guarantee the good application of the policy of the workstation for the various trades and profiles of collaborators (itinerant, sedentary, technicians, logisticians, salesmen, directors…).
The catalog can contain any kind of equipment and services (servers, routers, switches, laptops, smartphones, subscriptions, data links, SDWAN…) with a personalized management of suppliers’ prices.
This catalog makes orders more reliable by greatly optimizing the time required to manage these operations.
Single order portal
The single order portal allows you to centralize all requests, place multi-vendor orders in a single action, and track them through to delivery to the employee.
The orders can come from an ITSM tool, by API from an external IS, managed by the company or by our dedicated teams. These orders are transmitted to suppliers by API or by e-mail using a pre-formatted and reliable form. The information is shared, traced and certified. This process reduces order management time by half.
The mytemconnect application allows central functions to be relieved of the tasks related to employee orders by providing them with a catalog corresponding to their profile.
Inventory management / fleet management
In the same way as for order processing, a single tool brings together all inventory information: organization, employees, equipment, subscriptions and associated services.
The CMDB of the Digital Workplace is thus constituted and makes it possible to group together all the necessary management information. It also carries out traditional management acts, such as associating assets with a user, suspending a line, making a service request, activating a SIM card, and so on. Inventories allow you to instantly find a resource or to see the equipment and links attached to a site. Using a single tool not only improves operational performance, but also drastically reduces processing times and ensures full employee satisfaction.
Rebilling and Cost Allocation
Very common in large companies, rebilling allows the different departments or entities of a company to be billed according to their actual usage. It may take into account the added value provided by the internal management department by adding services or increasing the services delivered.
It allows management to be aware of the costs of the Digital Workplace and to allocate them to the different business units of a group.
Equipment security
With the multiplication of devices and uses, it becomes necessary to have a centralized management of all the terminals to apply a good mobility and security strategy in the company.
The work environment has undergone profound changes in recent years. From now on, professional data is no longer located on a computer connected to the company network but on all the media available to employees: laptop, tablet, smartphone.
The best practice should be to implement a centralized digital workspace platform (UEM, Unified Endpoint Management) that simply provides and manages the entire Digital Workplace. This makes it possible for an IT department to apply a security strategy, have a catalog of applications and access rules for any endpoint.
