Outsourcing rates

Mytem360 access

Access to professional inventory management and carbon footprint measurement software shared with Saaswedo.

One-stop shopping managed services

Provision and configuration of a ticketing tool. Dedicated e-mail address and number. Reception, processing and follow-up of orders and management actions. Acceptance and follow-up of orders, 

Orders and management actions directly on the operator portal

Entry of orders / management actions on Operator Extranets.

Three-monthly activity reporting (COPIL)

Quarterly fleet analysis meeting (Teams). 1 summary report produced, commented and sent.

Tier 1 support

N1 user support by e-mail and telephone within the scope managed. Management of connectivity and activation problems, etc.

Terminal end-of-life management

At the end of the terminal's life, organization of end-of-life processing (recycling, reconditioning, sale, exchange, reuse, etc.).

After-sales service management (cf tier 1 support)

After-sales service (excluding repair costs), dispatch to repair center, follow-up and return of equipment for repair.

Supplier SLA management

Control of supplier commitments and calculation of associated penalties (delivery or opening times / order date).

Online ordering tool

Access to mytem360's e-commerce module to place and track orders as part of the company's staffing policy.

Catalog management

Access to the equipment and services catalog management module to manage the company's suppliers' service catalogs.

Management of equipment carbon footprint

NEW !

Access to precise measurement of equipment carbon footprint. Set reduction targets and monitor progress.

Inventory management (tool access)

Access to equipment and mobile line inventory management, as well as employee allocation.

Access to fleet reporting module

Access to the generation module for inventory reporting.

Operator invoice import

Operator invoices are collected and integrated into the tool on a monthly basis.

Access to financial reporting module

Financial KPIs, analysis, drill-down and reporting on invoices. Analytical breakdown tool.

User support (terminals)

Invoice control

Saaswedo teams check operators' invoices. Access to tariff control monitoring tool.

Optimization (quarterly COPIL)

Quarterly COPIL with presentation of optimization axes for validation and implementation.

Customer organization management (HR)

Monthly integration of the company's HR file to define organization and hit centers.

AP file

Analytical breakdown file sent to company ERP with all operator expenses.

Budget management

Access to a tool for defining budgets according to the company's analytical codes. Automatic alerts in the event of forecast overruns.

mytem connect application and portal

NOUVEAU !

Application for employees enabling them to place mobile orders directly within the framework of the policy set by the company. Monthly consumption tracking.