Managed services for a mobile telephony fleet
Takeover and outsourced management of a 42,000-line mobile fleet across 600 sites for a European leader in construction and concessions, with a successful provider transition in less than 30 days
Eiffage is one of Europe’s leading construction and concessions groups, committed to designing, building, and maintaining the infrastructures of tomorrow. The group employs 73,500 staff across 600 sites and generates a revenue of 21 billion euros. Saaswedo has supported Eiffage’s IT Procurement department for 7 years, with a dedicated team of 5 mobile fleet outsourcing specialists, managing a perimeter of 42,000 mobile lines.
- Manage a fleet of 42,000 mobile lines across 600 sites in France
- Ensure smooth and continuous operation, despite the absence of documentation or internal processes
- Deploy an MDM/UEM solution to secure all mobile devices
- Implement processes adapted to heterogeneous profiles and multiple suppliers
- Successfully migrate to a new provider in less than 30 days with zero business impact
- Centralize user requests through a Single Point of Contact (SPOC)
- Optimize direct and indirect mobile fleet costs through proven processes
The build phase was structured around three major work streams, completed in less than 30 days to ensure service continuity. First, framework workshops with full asset mapping, review of existing repositories, and setup of ordering and asset management processes. Then, solution deployment with platform configuration, functional acceptance testing (UAT), and assembly of the dedicated team. Finally, the definition of roles through a full RACI involving all Eiffage and Saaswedo teams to clarify operational governance.
The run phase orchestrates a recurring seven-step operational cycle: carrier invoice integration, invoice integrity checks, processing request tracking, carrier SLA monitoring and management, after-sales service and expert advice for fleet managers, release management, then regular governance committees with Eiffage teams. This complete cycle, operated by the Saaswedo outsourcing team, guarantees service continuity and daily reliability of the mobile fleet.
Our dedicated outsourcing team orchestrates a complete flow between Eiffage users (Procurement, IT, fleet managers) and the carrier ecosystem: financial control via the carrier extranet (price catalog, invoices, orders), ticketing on the ITSM solution for processing user requests, carrier SLA management with asset and usage tracking, and centralized after-sales service on asset management. The entire process is operated in SPOC (Single Point of Contact) mode by Saaswedo teams.
Eiffage benefits from a centralized mobile fleet management with a single SPOC and a dedicated expert team. The optimization of direct and indirect costs is achieved through proven processes that reduce errors. Fleet managers benefit from a significant time saving thanks to the outsourcing of repetitive tasks by the dedicated team. User satisfaction has improved with smooth deployments, efficient incident tracking, seamless management of losses and thefts, and a fully controlled device lifecycle. Finally, a relationship of trust has been established, built on the Saaswedo team’s industry expertise and daily responsiveness.
For 7 years, Saaswedo has been outsourcing Eiffage’s mobile fleet: 42,000 mobile lines across 600 sites serving 73,500 staff. The fleet takeover was completed in less than 30 days with zero business impact. As Linda Renoux, Head of Desk, Procurement & Controls Department at Eiffage, points out: “This is a job that cannot be improvised and it is not our core business. To succeed in such a mission, you need privileged access to carriers, a capacity to monitor new offers, and an understanding of state-of-the-art and market trends. The Saaswedo teams are highly proactive and provide valuable advice to our fleet managers.”
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