Case Study for TEM & Mobility Management
To help our client get their telecom and mobility services under control, we made sure they could track their telecom spend, catch billing errors, and allocate costs to the right departments. Plus, we handled everything from getting new phones and tablets to troubleshooting issues and setting up devices, while also helping them recycle old equipment. With our platform and 24/7 support, our client saw big savings and smoother operations all around.
Our client is a global leader in automotive seating and electrical systems, dedicated to innovation and sustainability. With a rich history spanning over a century, the company designs and manufactures advanced seating solutions that enhance comfort and safety, while also delivering cutting-edge electrical architecture for vehicle connectivity. Headquartered in Southfield, Michigan, our client operates in over 30 countries, serving major automotive manufacturers worldwide. Committed to excellence, the company focuses on creating value through its technology-driven approach, exceptional quality, and a strong emphasis on environmental stewardship.
Our client had several critical needs in managing their telecom and mobility services. They needed a reliable way to track telecom spend and ensure accurate billing from service providers. Additionally, the client required an effective method to allocate these charges across various departments. With a large global workforce, they also needed to provide mobility devices and ongoing support to maintain smooth operations. Lastly, they sought an efficient process for disposing of broken and obsolete mobility equipment to streamline their operations and reduce waste.
To address our client’s challenges, CBI Telecommunications deployed a robust TEM platform to manage and optimize their telecom expenses. We provided a managed service to monitor both domestic and international spend, ensuring that all telecom costs were carefully tracked and controlled. Additionally, we implemented a Procurement Helpdesk to assist the client in sourcing and acquiring the necessary mobility devices for their global workforce. To handle the disposal of end-of-life equipment, we also offered a recycling service, ensuring that broken or obsolete mobility devices were responsibly managed.
- TEM Platform along with our managed service team brings Lear stabilized telecom spend through monthly review and audit to contracted rates.
- Fixed: McCalla Alabama site lines ported to different carrier which delivered $27k in credits and cost savings of 80%.
- Mobility: monitor unbilled usage to optimize rate plans, roaming and international call features, and report on zero-use devices.
- International vendor expenses captured.
- Cost allocation to spend by department, with robust reporting capabilities.
- Procurement Helpdesk provides 24/7 On-Call Support:
- Integrate client’s existing systems into our workflows for ticketing (Ivanti and K2)
- Procurement of mobile phones, tablets, and mobile hotspots
- Assist with activation of each line for both NLOS and upgrades
- Assist with the set-up of MDM for each mobile device
- Send/reply to emails from FreshDesk
- Troubleshoot any issues with the service or mobile device with the end user/carrier
- Assist in executing MACDs to reduce costs
- Add orders and update inventory status the TEM platform
- International provisioning
- Provide recycling service for end-of-life mobility devices.
Enhanced outcomes for our client involved:
- Consistent annual savings across their Global Technology Estate
- An elevated user experience
- Delivery of superior quality information and enhanced reporting
- Facilitation of greater innovation in expense management and reporting
CBI has provided the client with an accurate assessment of their current Fixed & Mobility Telecom infrastructure for both USA and international services. Our thorough audit process, inventory reports and invoice-to-contract reconciliation have helped our customer by ensuring that billed service charges are valid. Our Client Care team provides the company 24/7 helpdesk assistance to manage mobile assets. Our TEM platform allows for ongoing bill review, cost allocations and reporting, creating consistently accurate data and visibility into telecom spend. CBI’s ability to provide expertise and the man power to augment our client’s internal processes has resulted in workflow efficiencies, cost avoidance, and increased productivity.
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