Device Depot Services Optimize Mobile Device Expenses While Increasing Security
Providing a streamlined Device Depot and Recycling strategy using automation for a client with over 40,000 mobile devices
American financial institution specializing in credit cards, auto loans, banking, and savings accounts. It is the 12th largest bank in the United States, the third largest issuer of Visa and Mastercard credit cards, and one of the largest car finance companies in the United States. The bank is ranked 106th on the Fortune 500, 15th on Fortune’s 100 Best Companies to Work For list, and conducts business in the United States, Canada, and the United Kingdom.
Our client’s lack of a secure and efficient recycling program for their mobile devices was creating significant operational and financial risks. Without clear visibility into the lifecycle of their older assets, this financial institution struggled to identify vulnerabilities associated with outdated or decommissioned devices. These blind spots exposed them to potential data breaches and compliance issues while preventing them from recovering the residual value of their assets. At the same time, the organization’s reliance on purchasing new equipment to replace aging devices resulted in an unsustainable annual expenditure exceeding $6 million. This cycle of waste and inefficiency not only drained resources but also hindered their sustainability goals.
After deploying a new Mobile Managed Solution, we crafted an end-of-life strategy leveraging automation within their existing ServiceNow platform. This system automatically identifies devices that have been canceled or upgraded for collection. Users would receive a package and instructions to return their used devices efficiently. Upon receiving the devices, we followed a stringent process to wipe critical data and evaluate the devices. This allowed us to either securely recycle the devices or place them in a depot for emergency replacements of lost or stolen devices, all without any extra costs. Additionally, our client receives a significant cashflow generated from the recycled devices.
This company seamlessly integrated our Mobile Device Depot Service solution into their existing ServiceNow platform. This provided a secure and efficient method for disposing of outdated devices, ensuring compliance with data protection standards and eliminating the risks associated with improper asset disposal. At the same time, the solution enabled the company to access and redeploy current-model devices within their infrastructure, optimizing resource utilization and reducing the need for unnecessary new purchases. Perhaps most significantly, the program unlocked hidden value by allowing the company to recover millions of dollars from IT equipment they no longer needed, transforming what was once a financial drain into a source of savings and sustainability. This integration not only addressed their immediate pain points but also improved their overall IT asset management strategy.
Over the course of four years, our Mobile Device Depot Service solution enabled the secure disposal of more than 50,000 outdated and unused devices, ensuring compliance with data protection standards and eliminating risks of data breaches. Additionally, the company recovered over $6 million in value from devices that were no longer in use, transforming an overlooked liability into a significant financial benefit. The solution also achieved an impressive collection rate of over 80%, reflecting its effectiveness in streamlining the device recovery process and ensuring high participation across the organization. Together, these outcomes showcased how a well-executed IT device depot strategy could drive both financial returns and operational efficiency while supporting long-term corporate responsibility goals.
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