Implementation of Data and Voice upgrades and order management

Business Technology needs evolve; and requires efficient and effective knowledge and experience of Telecommunications management of all Voice & Data services. Engaging a Telecommunications consulting firm to handle vendor orders will significantly enhance operational efficiency, reduce costs, and ensure optimal service delivery.

COMPANY PROFILE

Our client is an international Manufacturer with over 4.5 billion in sales and 12k employees.

BUSINESS CHALLENGE

Our client needed to update its data networks, technology, and infrastructure to keep up with evolving business technology needs. However, the IT department was struggling with multiple projects that were going over budget and missing deadlines. With limited visibility into technology expenses and inefficient processes for managing vendors and resources, the company was facing delays and rising costs. The IT team needed a better way to control expenses, streamline operations, and ensure future projects were delivered on time and within budget.

SOLUTION DEPLOYED

Our consultant implemented scalable solutions using the latest technology to improve the client’s communication infrastructure and support its digital transformation. We identified potential risks early, such as vendor delays and budget overruns, and put strategies in place to minimize them. By streamlining vendor management, we ensured smooth order execution and reduced disruptions, maintaining service continuity. These solutions gave the client better control over IT expenses, improved decision-making, and helped keep projects on track, all while supporting their digital transformation goals.

CUSTOMER BENEFIT

We optimized vendor selection and negotiated favorable terms, which helped reduce overall telecommunications expenses. Out insights into market trends and pricing strategies enabled our client to secure the best deals and avoid unnecessary costs. We established Industry wide connections and fostered strong relationships with vendors which lead to better service levels, favorable contract terms and billing resolution. We achieved an average of 19.5% savings on services we procured. We were able to free up time for the IT staff and 85% of their project were completed which as a 40% increase over previous years.

CONCLUSION

We helped the client optimize vendor management, reduce telecommunications expenses and increase project completion rates. These improvements have enhanced operational efficiency and allowed the IT team to focus on key priorities. The client remains highly satisfied with our work and continues to rely on us for ongoing procurement support. Our proactive approach and ability to secure favorable terms have strengthened our partnership, ensuring they are equipped to meet future technology needs while managing costs effectively. In short, CBI’s SME Subject Matter Expert saves time and money!

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