Controlling telecom invoices and rebilling services to internal entities
Deployment of a unified solution for carrier invoice control and multi-entity rebilling for the IT infrastructure subsidiary of a leading European bank
Since 2019, CA-GIP (Crédit Agricole Group Infrastructure Platform), the IT infrastructure subsidiary of a leading European bank, consolidates 80% of the IT production and technology platforms of the Crédit Agricole group. The company employs 2,000 staff across 9 sites in France and generates a revenue of 1.25 billion euros. Saaswedo has supported CA-GIP since 2019 with a dedicated team of 3 telecom FinOps experts.
- Centralize all data carrier invoices and ensure end-to-end invoice control
- Rebill services to the group’s various entities according to complex multi-entity rules
- Manage multiple currencies and languages for both local and consolidated visibility
- Track operating budgets as well as new telecom projects
- Automatically transmit allocated data for internal rebilling
- Harmonize control methods and break down skill silos between teams
- Guarantee the integrity of billed data throughout the entire rebilling cycle
The build phase was structured around three major work streams. First, framework workshops covering operator data collection, asset integration, invoice control rules, business-specific fields, budget management, data exports, and reporting. Then, solution deployment with platform configuration, testing phase, iterative adjustments, functional acceptance testing (UAT), full documentation, and training of internal teams. Finally, the definition of roles through RACI constitution to clarify governance between CA-GIP and Saaswedo teams.
The run phase orchestrates a recurring six-step operational cycle: carrier invoice integration into the platform, data integrity and consistency checks on billed information, automation monitoring for reconciliation and allocation, request and anomaly tracking raised by managers, management of releases and functional updates, then regular governance committees with CA-GIP teams for strategic steering. This cycle ensures continuous reliability of internal rebilling to the group’s entities.
The mytem360 platform orchestrates a complete flow between CA-GIP users (Procurement, IT, Finance) and the carrier ecosystem: automated invoice integration via APIs and web services, carrier management with multi-currency price catalog and invoices, asset and usage management. Financial management ensures invoice control, billing export, and rebilling to Crédit Agricole entities according to complex business rules. The entire process is operated in managed-service mode by Saaswedo teams.
CA-GIP achieved a significant reduction in FTE workload linked to control and rebilling activities, freeing up time for higher-value tasks. Data reliability is guaranteed through the elimination of human errors via automation. Teams benefit from a substantial time saving thanks to automation and the centralization of business rules. Budget steering is strengthened, with a unified view of costs and efficient multi-entity management. Finally, the work of business managers is simplified through a single structured environment, removing manual handling throughout the entire rebilling cycle.
Since 2019, the solution deployed at CA-GIP has covered all data telecom invoices of the Crédit Agricole IT infrastructure subsidiary, across 9 sites in France and serving 2,000 staff. The dedicated Saaswedo team supports the client in managed-service mode to guarantee a full cycle of control and rebilling. As Laetitia Clémencet, Telecom Project and Quality Director, points out: “The use of mytem360 has made it possible to harmonize methods, break down skill silos, and automate tedious control tasks. The work on internal rebilling has addressed the challenge of billed data integrity, fully managed according to well-defined rules and without any manual handling throughout the rebilling cycle.”
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