We implemented a single point of contact to facilitate interactions between the managers and operators. Additionally, we deployed the mytem360 ordering module to optimize mobile telephony management.
Our customer occupies a prominent position as France’s leading express parcel delivery company, serving both businesses and private customers. Thanks to its solid expertise and extensive experience in the logistics industry, the company has earned a reputation for excellence in fast, reliable delivery services.
French leader of the delivery business
More than 39,000 employees
2,800 mobile lines distributed among several operators
Providing assistance to 800 managers, who are spread throughout France and whose mobile fleet management is not their primary activity.
Setting up a single point of contact to facilitate interactions between managers and operators
Setting up the Mytem360 ordering module. This has been configured with a specific customer catalog to simplify order entry by managers.
By entrusting us with the management of mobile telephony, our client was able to lighten their workload and focus on the most critical aspects of their business.
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